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3433 Arden Rd. San Angelo, TX
Sonterra West - Homepage

Frequently Asked Questions

General Questions
How can I apply for an apartment?

Applying for your apartment home using our Online Application is quick, easy, convenient, and secure. Simply go to the APARTMENTS tab on our website and click "APPLY NOW”. You can also pick up an application in our leasing office during normal business hours.

What do you look for in the application?

We use a company called Tenant Tracker to check credit and criminal history. They are a third-party, independent screening service. We will run your credit and check leasing and employment histories. You don’t necessarily need perfect credit in order to be approved; one of the important considerations is any history of evictions or balances owed to other apartment properties.

Does it cost anything to take a tour?

Absolutely not! You will need to bring a photo ID, but there is no charge to view our model and/or vacant apartments and community amenities. We look forward to showing you around!

Do I have to make an appointment or do you accept walk-ins?

We encourage appointments if you have an idea of what day and time you will be stopping by, so that we can make sure someone is available to meet with you. If your schedule requires more flexibility, you may stop in any time during office hours and we’ll give you a tour.

How accessible is the management at the local office?

Our community staff is available during office hours to assist you with any questions or issues you may have. You can also email us anytime at Sonterrawest@gmail.com, and we’ll respond during office hours. Our community offers 24-hour emergency maintenance, as well–simply call 325-949-7814 and speak to a live representitive.

How can I pay my rent?

We accept personal checks, money orders, or cashier checks. Cash will not be accepted. 

What is the pet policy?

Pets are welcome on property! There is a $200 non-refundable fee, and a $300 deposit due at the time of your move-in plus an additional $15/ month pet rent. Please call the office for more information on weight, breed, and age restrictions. 

Are utilities included?

Residents are responsible for setting up their electrical service through the provider of their choice. Gas and water are billed through the property and are based on number of occupants.